Erzenler Et Sofrası
Delivery and Return Policy
Information about the preparation, delivery, and return processes for online orders.
1. General Information
Erzenler Et Sofrası aims to provide high-quality and reliable service to its customers. This policy has been prepared to provide information about the preparation and delivery of online orders and potential return processes.
2. Service Areas
Delivery service is only available within the areas served by the restaurant. Orders may not be accepted for addresses outside the delivery coverage area.
3. Order Preparation Time
Orders are prepared as quickly as possible depending on the restaurant's level of activity. The average preparation and delivery time may differ from the estimated times indicated on the order screen.
4. Delivery Process
Orders are delivered by restaurant staff or a contracted courier service. It is the customer's responsibility to ensure that the address information provided at the time of delivery is correct.
5. Delivery Fee
The delivery fee is clearly displayed to the customer during the ordering process. Free delivery may be available under certain promotional campaigns.
6. Minimum Order Amount
A minimum order amount may apply in some delivery areas. The current minimum order amount is indicated on the order screen.
7. Checking Your Order
It is recommended that you check the items before accepting your delivery. If a missing or incorrect item is identified, the restaurant should be contacted as soon as possible.
8. Missing or Incorrect Items
In the event of an incomplete order, incorrect item being sent, or an error caused by the restaurant, a review will be conducted and, where deemed appropriate, the item may be resent or a refund may be issued.
9. Return Conditions
Returns are generally not accepted for food items that have been prepared and delivered due to hygiene and food safety reasons. However, cases involving restaurant errors, missing items, or defective service will be assessed within the scope of applicable legislation.
10. Order Cancellation
You may request cancellation before preparation of the order has begun. Cancellation requests for orders that have already entered the preparation process are subject to the restaurant's discretion.
11. Force Majeure
In the event of adverse weather conditions, traffic, technical failures, official authority decisions, or extraordinary circumstances beyond the restaurant's control, delivery times may be extended or delivery may not be possible.
12. Refunds
If a refund decision is made, the refund will be processed according to the procedures of the relevant payment institution, depending on the payment method used.
13. Customer Responsibility
The customer is responsible for providing correct contact information, phone number, and delivery address when placing an order. The restaurant is not liable for delivery problems arising from incorrect or incomplete information provided by the customer.
14. Contact
For any questions or requests regarding delivery or return processes, you can contact Erzenler Et Sofrası using the information provided on the contact page.