Erzenler Et Sofrası
Privacy Policy
The protection of your personal data and your privacy is important to us.
1. General Information
Erzenler Et Sofrası values the privacy of its customers' and website visitors' personal data. This policy has been prepared to inform you about the personal data processed when you visit our website, use the QR menu, place an online order, make a reservation, or contact us.
2. Data Controller
Personal data collected through this website is processed by Erzenler Et Sofrası as the data controller within the scope of applicable legislation.
3. Personal Data Collected
Depending on the services provided, the following information may be processed: • Name and surname • Phone number • Email address • Delivery address • Order information • Reservation information • Table number (for QR orders) • Customer notes • Technical usage data (IP address, browser information, device type, visit time)
4. Method of Data Collection
Your personal data is collected electronically through website forms, the online ordering system, QR menu, reservation screens, contact forms, and other digital channels provided by you.
5. Purposes of Data Processing
The personal data collected may be used for the following purposes: • Preparation of orders • Order delivery • Reservation management • Fulfillment of customer requests • Order status notifications • Providing customer support • Improving service quality • Maintaining security records • Fulfillment of legal obligations
6. QR Menu Usage
During QR Menu usage, only technical information necessary for providing the service is processed. In cases where a table order is placed, the table number may be associated with the order.
7. Online Ordering Service
When you place an online order, your name, contact information, delivery address, and order details are processed for the purposes of preparing and delivering the order and contacting you when necessary.
8. Reservation Service
If you make a reservation, your name, phone number, reservation date, number of guests, and other required information may be processed for the purpose of managing the reservation.
9. Cookies
Cookies may be used on our website to enhance the user experience and ensure the secure operation of the system. Detailed information about cookie usage can be found in our Cookie Policy.
10. Analytical Data
Anonymous usage statistics may be collected to improve the performance of the website. This data is not used to directly identify you.
11. Data Retention Period
Personal data is retained only for as long as the processing purpose continues or for the period specified in applicable legislation. Upon expiry, it is securely deleted, anonymized, or destroyed.
12. Data Sharing
Your personal data may be shared with payment institutions, delivery services, technical infrastructure providers, or authorized official authorities only to the extent necessary for the provision of the service. Beyond this, it is not sold to or transferred to third parties for commercial purposes.
13. Data Security
Erzenler Et Sofrası applies up-to-date technical and administrative measures to ensure the security of personal data. Necessary security measures are taken against unauthorized access, loss, misuse, and alteration.
14. User Rights
Within the scope of applicable legislation, you have the right to: • Learn about the data processed about you, • Request correction of incomplete or inaccurate data, • Request deletion of data, • Object to processing, • Learn the purpose for which the processed data is used, • Exercise your legal rights.
15. Policy Updates
Erzenler Et Sofrası may update this Privacy Policy when deemed necessary. The current version is always published on the website.
16. Contact
For questions about this policy or requests regarding your personal data, you can contact us through our contact page.